KitchenAid 36-inch, 25 cu.ft. Freestanding French 3-Door Refrigerator with ExtendFresh™ Plus Temperature Management System KRFF305EBS

My wife and I have a KitchenAid Black Stainless Refrigerator that we purchased about a year and a half ago. We purchased it because we have had other KitchenAid appliances that have been good products. While we have been happy with the refrigerator’s mechanical performance, we have been very disappointed in the Black Stainless surface. We have been extremely careful only to clean it as described in KitchenAid documentation, yet it has still developed scratches. We have never had any appliance that has has this sensitive of a surface, KitchenAid or otherwise. We have made two contacts with KitchenAid on this matter and the best they can do is this response: “we can only recommend using the appliance touch up paint on the scratches, as this is use and care related. We do truly apologize for any inconvenience you have experienced.” I don’t find this helpful at all. Though I understand that “use and care” is generally not under warranty, I find this Black Stainless surface to be so sensitive to scratches as to be unusable. I would hope that KitchenAid would recognize this and 1) make changes to the product and 2) offer some support to end users. I do not feel I am being unreasonable in this. Given both the response from KitchenAid and the quality of their product, I would recommend against buying from KitchenAid and would certainly not buy from them again. They are a huge disappointment to me.

Very sleek & modern design. Shelving takes a little getting used to Deli drawer is huge & wonderful addition

I am not happy with this refrigerator. The door was dented on arrival. It took over a month to get repaired. We never got the kitchenaid door plaque we were promised. The freezer door slightly comes off the tracks unless you pull right from the middle of the handle (was told this is normal). The doors look dented on the sides from a distance (was also told this is normal). The produce drawers have a lot of friction and are hard to slide in and out. You have to lift them to slide back in then they go over the humidity selector and get stuck. It is louder than our old refrigerator. Food at the center back freezes. Kitchenaid used to be quality. I have owned their products for many years. This refrigerator feels cheaply made and I regret purchasing it which is a bummer since we were so excited to have new appliances and paid a lot for them. Will look for a new brand for future purchases.

I selected the KitchenAid French Door Refrigerator in Black Stainless Steel to compliment open concept kitchen. I really like the sleek and professional look that it gives my kitchen. The interior is spacious and bright.

purchased during extensive kitchen remodel. AWESOME!