Whirlpool 5.8 cu.ft. Front Loading Washer with Load & Go™ XL Dispenser WFW8620HC

I purchased my new Whirlpool washer and dryer to replace my 16 year old Duets. I had always liked my Duets but it was time for them to retire, the dryer had taken early retirement. I selected Whirlpool for its reliability. The new washer had a load and go feature that I thought I would never use, but decided to try after the delivery. Instructions for the load and go are almost nil. You get how to fill the container and how to clean it. I pushed the button and checked half way through the cycle, no soap. I called Whirlpool and the person I talked with had no clue about the operation of this feature and the actual operation is never addressed in the manual. Can one select water temp on load and go, can one select the time on load and go? I've tried on a few separate occasions and it seems the load and go reverts back to the last load washed, but no soap. I actually love Whirlpool machines, but have a feature I paid for but can't use.

This has been a god-send to our family. We have 10 people staying in our home at present. This washer has been excellent, not only for the larger size, but also for the many features.

This unit was purchased at Sears and I believe they sold me a returned/used washing machine although I paid for a new unit. That said, I have used the unit less than 5 times and had to call for a service technician. Parts have been ordered and far exceed the price of washing machine. Was told by Whirlpool I would receive a replacement but on a second call to them found out this is not how they plan on resolving the issues with the unit. Waiting on parts to arrive and the unit has been sitting while my laundry piles up.

This unit was purchased at Sears and I believe they sold me a returned/used washing machine although I paid for a new unit. That said, I have used the unit less than 5 times and had to call for a service technician. Parts have been ordered and far exceed the price of washing machine. Was told by Whirlpool I would receive a replacement but on a second call to them found out this is not how they plan on resolving the issues with the unit. Waiting on parts to arrive and the unit has been sitting while my laundry piles up.

Solid functionality. Very disappointed to have had to renovate the entire laundry room to accomadate the new height of the unit. What happened to the standard 36” high appliance?!?